Proactive Managed Services for Peak Performance
Ensuring Reliability, Security, and Continuous Optimization for Your Cloud Communications.
Your Partner in Sustained Cloud Excellence
Once your cloud communication platforms like Genesys Cloud are deployed, the journey doesn't end. Cloud Generalist's Managed Services provide the ongoing operational support and expertise needed to ensure your systems run smoothly, securely, and at peak performance. We act as an extension of your team, proactively managing your environment so you can focus on your core business objectives with complete peace of mind.
Focus on Your Core Business, We'll Handle the Cloud
Our Managed Services are designed to alleviate the burden of day-to-day system administration, monitoring, and troubleshooting. With Cloud Generalist as your operational partner, you gain access to a team of certified experts dedicated to maintaining the health and efficiency of your critical communication infrastructure, allowing your internal IT resources to concentrate on strategic initiatives.
Comprehensive Support for Your Cloud Environment
24/7 Monitoring & Alerting
Proactive, round-the-clock monitoring of your system's health, performance metrics, and security posture, with real-time alerts to address potential issues before they impact your business.
Technical Support Packages
Flexible, tiered support options with defined SLAs, providing access to our expert technical team via dedicated channels for rapid response and issue resolution.
System Administration
Handling routine administrative tasks including user management, configuration updates, Moves/Adds/Changes/Deletes (MACDs), and platform patch management to ensure stability.
Security Management
Ongoing security monitoring, regular audits, vulnerability assessments, and support for maintaining compliance with industry standards like PCI DSS, HIPAA, ensuring robust data protection.
Performance Optimization
Regular analysis of system performance, identification of optimization opportunities, and custom reporting on key performance indicators (KPIs) to ensure continuous improvement.
Backup & Disaster Recovery
Management of backup processes for critical data and configurations, alongside support for your disaster recovery (DR) planning and execution to ensure business continuity.
Our Commitment: Service Level Guarantees
Cloud Generalist stands behind the quality and reliability of our Managed Services. We offer transparent Service Level Agreements (SLAs) tailored to your business needs, ensuring you receive the highest level of service and support.
- Platform Uptime: Targeting industry-leading uptime for your critical Genesys Cloud and UCaaS services (e.g., 99.9% or higher).
- Support Response Times: Clearly defined response times based on issue severity and your chosen support tier.
- Resolution Targets: Committed efforts to resolve technical issues within agreed-upon timeframes.
- Regular Reporting: Transparent reporting on service performance and adherence to SLAs.
Specific SLA details are customized per client agreement.
Why Entrust Your Cloud Operations to Us?
Choosing Cloud Generalist for Managed Services means partnering with a team dedicated to the long-term success and stability of your cloud communications.
- Proactive vs. Reactive Support: We focus on preventing issues before they occur, minimizing disruptions to your business.
- Reduced Operational Burden: Free up your internal IT team from day-to-day cloud management to focus on strategic initiatives.
- Access to Certified Experts: Benefit from the specialized skills and deep knowledge of our certified Genesys Cloud and UC engineers.
- Cost Predictability & Efficiency: Optimize your operational spend with predictable monthly costs and efficient resource utilization.
- Continuous Improvement Focus: We constantly look for ways to enhance your system's performance, security, and feature utilization.
- Veteran-Owned Reliability: Our disciplined, Veteran-Owned principles ensure dependable and thorough management of your critical systems.
Managed Services Delivering Peace of Mind
"Since engaging Cloud Generalist for Managed Services, our Genesys Cloud platform has never been more stable. Their proactive monitoring and expert support have significantly reduced our IT team's workload and given us true peace of mind."
Ensure Your Cloud Environment Runs Optimally
Let Cloud Generalist's Managed Services team provide the proactive support and expert administration your business deserves. Focus on your core objectives while we ensure your cloud communications are always performing at their best, securely and efficiently.
Explore Our Managed Service Plans