About Cloud Generalist: Your Partners in Innovation
We are a Veteran-owned global solutions provider dedicated to guiding businesses through the complexities of modern cloud communications with unparalleled expertise and a commitment to service.
Our Journey: From Vision to Value
Founded on the principles of integrity, expertise, and unwavering client focus, Cloud Generalist emerged from a clear vision: to simplify the adoption and optimization of advanced cloud communication technologies. We saw businesses struggling to navigate the rapidly evolving landscape of CCaaS and enterprise telephony. Our journey began with a commitment to become the trusted guide, leveraging deep technical knowledge and industry experience to deliver tangible results. From our early days to our current status as a premier Genesys Cloud specialist, our core mission has remained constant: empower organizations to connect with their customers more effectively and efficiently.
Today, Cloud Generalist stands as a testament to strategic growth and dedicated service, with a growing portfolio of successful cloud migrations and satisfied clients across diverse industries. We continuously adapt, learn, and innovate to ensure our clients benefit from the very best in cloud communication solutions.
Driven by Purpose, Guided by Values
Our Mission: To be the leading expert guide for businesses transforming their customer and employee experiences through innovative cloud communication solutions, fostering long-term partnerships built on trust, technical excellence, and measurable success.
Integrity First
As a Veteran-owned business, integrity is the bedrock of our operations. We believe in transparent communication, ethical practices, and always doing what's right for our clients.
Service Excellence
Our commitment to service is unwavering. We strive to exceed expectations, providing responsive support, proactive guidance, and solutions tailored to unique client needs.
Continuous Innovation
The cloud landscape is ever-evolving, and so are we. We embrace innovation, continuously enhancing our expertise to bring cutting-edge solutions and strategies to our clients.
Strategic Partnership
We view our clients as long-term partners. Our goal is to understand your business deeply, aligning our solutions with your strategic objectives for sustained growth and success.
Meet Our Leadership
Matthew Brannon
Founder & CEO
With over 15 years of experience in telecommunications and cloud technology, Matthew Brannon founded Cloud Generalist with a passion for helping businesses harness the power of modern communication platforms. His vision is to build a company renowned for its deep Genesys Cloud expertise, unwavering commitment to client success, and a culture rooted in the values of service and integrity learned through his military background. Matthew actively guides the company's strategic direction and fosters a client-first approach throughout the organization.
Proudly Veteran-Owned: A Commitment to Excellence
Cloud Generalist is proudly Veteran-Owned. This isn't just a designation; it's the foundation of our company culture and our approach to serving clients. The discipline, strategic thinking, mission-focus, and unwavering commitment to integrity instilled through military service are the same principles that drive us to deliver exceptional results for your business.
When you partner with Cloud Generalist, you're choosing a team that understands the importance of clear objectives, meticulous execution, and accountability. We bring a "can-do" attitude to every challenge, ensuring your cloud communications strategy is implemented effectively and efficiently, achieving your desired outcomes.
Committed to serving our clients with the same dedication we served our country.
Serving You Globally, Rooted Locally
Chicago, IL (Headquarters)
Our headquarters in the vibrant tech hub of Chicago anchors our national and global operations, providing a central point for innovation and client engagement.
Indianapolis, IN (Office)
Our Indianapolis office extends our reach and supports our growing client base in the Midwest, ensuring responsive service and local expertise.
More Than a Vendor, We're Your Strategic Partner
At Cloud Generalist, we believe true success comes from building long-term, collaborative partnerships. Our approach is deeply consultative; we invest the time to understand your unique business challenges, operational workflows, and strategic goals. This allows us to design and implement Genesys Cloud and omnichannel solutions that are not just technologically sound, but also perfectly aligned with your objectives.
We act as an extension of your team, providing expert guidance, transparent communication, and proactive support throughout your cloud journey and beyond. While we specialize in Genesys Cloud, our recommendations are always driven by your best interests, ensuring you receive a tailored solution that delivers maximum value and a clear return on investment. Our commitment is to your success, today and in the future.
Join Our Team of Experts
Are you passionate about cloud technology and transforming customer experiences? Cloud Generalist offers a dynamic and supportive environment where innovation thrives. We're always looking for talented individuals to join our mission-driven team.
Explore Career OpportunitiesReady to Elevate Your Cloud Strategy?
Partner with Cloud Generalist for expert guidance, innovative solutions, and transformative results. Let's discuss how we can tailor a cloud communications strategy to meet your unique business needs.
Contact Our Experts